Health Emergency & Medical Data
This project was part of my MSc program at the Glasgow School of Art in collaboration with Fujitsu. The theme was smart cities and the re-imagination of services that can be transformed with technology. The team of 4 designers and I chose Health and Emergency Services.
MY ROLE
Service Designer
INSTRUMENTS
YEAR
Service Critique
Scenario mapping
Stakeholder map
Expert Interviews
User Journeys
Personas
Service Blueprint
2016
About the project
The upcoming Olympic games of Tokyo 2020 were identified as a potential testing arena for the concepts to be designed and validated.
Variables like religion, previous medical conditions and culture differences were identified as critical when dealing with an emergency abroad, specially if there is a language or communication barrier.
Starting the project with a service critique, the XX Commonwealth Games of Glasgow 2014 served as a baseline to capture learnings to then ideate what the ideal experience would be in the occurrence of an emergency.
Stakeholder mapping
Personas and scenario mapping
The new service
The Life Band is one of the physical outputs of the project. It consists of a device provided to the attendees to the Olymplics prior to the games. This band stores personal and relevant medical data of each person, facilitating diagnosis and treatment in the occurrence of an Emergency situation.
The proposed system facilitates secure access to medical data for people from all around the world. The process starts with the purchase of a game ticket and access to a digital platform where attendees can store their medical data.
Once they attend the event, a bracelet with their previously stored data is provided.
If an Emergency occurs and the attendee is incapable to provide the information because of shock or unconsciousness, the data can be easily accessed through a band reader. Doctors are able to see data such as health conditions, blood type, diseases, cultural and religious considerations for medical treatment.
