Recent work
About
In my early career as an Industrial Designer, I understood that products only made sense in the context of visible and invisible events, interactions and people.
I have 12 years of experience, asking the right questions, talking to people, envisioning better futures through services that solve real needs. I believe in human-centred design as the key enabler of innovation.
II have worked in-house and as a consultant for companies in the Technology, Oil & Gas and Financial industries. I work very closely to business stakeholders, facilitating conversations to identify needs, prioritise efforts and ensure the delivery of interconnected services, not isolated products.
Blog
So what is it with UX, CX, EX and Service Design?
We felt almost fashionable when we first used one of these terms, and if you are in the design field, you’ve probably asked...
Effective Remote Research: How to build trust
Think about this. Our behavior is different when we are alone compared to when we are surrounded by people...
8 not-so-obvious tips for remote workshop facilitation
As remote collaboration became the only way to survive in business during pandemic times, we’ve adapted our lifestyle...